Frequently Asked Questions
Everything you need to know about your Petivity shopping experience.
How do I determine the right size for my pet?
Each product page includes a detailed size guide. We recommend measuring your pet's neck, chest girth, and back length to ensure the most comfortable fit for our fashion collections.
What is Petivity's return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please ensure the garment is free of pet hair before returning.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
Are your pet clothes machine washable?
Most of our fashion items are machine washable on a gentle cycle with cold water. However, for items with sequins, embroidery, or delicate lace, we recommend hand washing and air drying.
Do you offer eco-friendly or sustainable fabrics?
Yes, our 'Earth-First' collection features garments made from organic cotton and recycled polyester to ensure your pet looks stylish while supporting the planet.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.